Downgrading my Cable TV package, again

Last week I called Comcast and requested that they downgrade my cable television service from the Digital Classic package to broadcast channels only. This is a rather fun conversation to have with the Comcast folks. Their procedure seems to require that they escalate the call at least twice to give a couple of supervisors a chance to talk the caller out of this decision. Despite their efforts, I prevailed and the service has been downgraded. This downgrade will save us about $50/mo.”  William Grady, October 2008

When I wrote that in October 2008, I thought that I was downgrading my cable forever.  

Desktops & Wi-Fi

A couple of weeks a friend was telling me about a problem with her home computer. She said that she had internet access through her cable company and she has been connecting to the internet with a laptop for the last couple of years without incident. Recently she got a new desktop computer and started running into problems.

She has not been able to get the desktop to connect to the internet. After reaching out to cable company, she was told a tech would have to come out at a rate of $150+ per hour to get to the root of the problem. She decided to hold off on that to see if there was…

Why does Earthlink still send me mail?

About four years ago, I upgraded my internet connection from Earthlink DSL (768 Kbps) to Comcast Cable (6.0 Mbps) . Since then, every month or two, I receive mail from Earthlink asking me to come back.

While I appreciate that Earthlink might not know what kind of service I switched to, I still have to ask why they spend money trying to get me back. Unless they think that I switched to dial-up, how can they even try to compete for my business?

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